Service Operations Management: Improving Service Delivery [Audiobook] download free by Robert Johnston
- Listen audiobook: Service Operations Management: Improving Service Delivery
- Author: Robert Johnston
- Release date: 2012/2/7
- Publisher: PEARSON EDUCATION LIMITED
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9780273740483
- Rating: 7.46 of 10
- Votes: 784
- Review by: Jordan Wren
- Review rating: 9.98 of 10
- Review Date: 2018/11/2
- Duration: 5H59M55S in 256 kbps (97.6 MB)
- Date of creation of the audiobook: 2018-09-03
- You can listen to this audiobook in formats: AAC, MP3, FLAC, WAV, WMA, MPEG4 (compression RAR, EML, ARC, ZIP)
- Total pages original book: 488
- Includes a PDF summary of 54 pages
- Duration of the summary (audio): 40M48S (10.8 MB)
- Description or summary of the audiobook: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
- Other categories, genre or collection: Service Industries, Customer Services, Distributive Industries, Management & Management Techniques
- Download servers: BitShare, Gett, Hotfile, Mediafire, Woelkli, FreakShare, Dropbox. Compressed in RAR, EML, ARC, ZIP
- Format: Paperback
- Approximate value: 91.40 USD
- Dimensions: 194x264x18mm
- Weight: 902g
- Printed by: Not Available
- Published in: Harlow, United Kingdom
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