Customer Centricity: Focus on the Right Customers for Strategic Advantage [Audiobook] download free by Peter Fader

Customer Centricity: Focus on the Right Customers for Strategic Advantage Audiobook download free by Peter Fader
  • Listen audiobook: Customer Centricity: Focus on the Right Customers for Strategic Advantage
  • Author: Peter Fader
  • Release date: 2012/8/11
  • Publisher: WHARTON DIGITAL PRESS
  • Language: English
  • Genre or Collection: Business, Finance and Law
  • ISBN: 9781613630167
  • Rating: 8.1 of 10
  • Votes: 530
  • Review by: Norah Lanier
  • Review rating: 9.9 of 10
  • Review Date: 2018/11/3
  • Duration: 1H38M23S in 256 kbps (25.6 MB)
  • Date of creation of the audiobook: 2018-09-25
  • You can listen to this audiobook in formats: WAV, MP3, MPEG4, Vorbis, WMA, FLAC (compression RPM, ZIP, RAR, TAR.GZ, CPIO)
  • Total pages original book: 128
  • Includes a PDF summary of 15 pages
  • Duration of the summary (audio): 11M5S (3 MB)
  • Description or summary of the audiobook: Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.
  • Other categories, genre or collection: Sales & Marketing, Customer Services
  • Download servers: EasyBytez, Jirafeau, Hotfile, FileFactory, FileServe, Torrent, 4Shared, Uploaded, FreakShare. Compressed in RPM, ZIP, RAR, TAR.GZ, CPIO
  • Format: Paperback
  • Approximate value: 13.62 USD
  • Dimensions: 140x216x12.7mm
  • Weight: 185g
  • Printed by: Not Available
  • Published in: Philadelphia, United States

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