You can listen to this audiobook in formats: OGG, MP3, WAV, WMA, FLAC, MPEG-4 ALS, MPEG4 (compression ACE, ZIP, TAR.Z, TAR.XZ, RAR)
Total pages original book: 149
Includes a PDF summary of 11 pages
Duration of the summary (audio): 8M43S (2.2 MB)
Description or summary of the audiobook: Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature-not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace-and turn their customers into raving, spending fans.
Other categories, genre or collection: Management & Management Techniques, Customer Services, Development Economics, Business Studies, Business & Management