The new Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company [Audiobook] download free by Joseph Michelli
- Listen audiobook: The new Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Author: Joseph Michelli
- Release date: 2008/4/13
- Publisher: MCGRAW-HILL EDUCATION - EUROPE
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9780071548335
- Rating: 7.81 of 10
- Votes: 268
- Review by: Iliana Plunkett
- Review rating: 8.69 of 10
- Review Date: 2018/10/1
- Duration: 3H45M15S in 256 kbps (60.8 MB)
- Date of creation of the audiobook: 2018-07-07
- You can listen to this audiobook in formats: FLAC, WMA, MP3, MPEG-4 DST, WAV, MPEG4, WavPack, WMA Lossless (compression RAR, BZ, ZIP, XZ, IMG, LZMA)
- Total pages original book: 304
- Includes a PDF summary of 36 pages
- Duration of the summary (audio): 26M22S (7.2 MB)
- Description or summary of the audiobook: Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company's employees-from the corporate office and hotels around the globe-Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
- Other categories, genre or collection: Customer Services, Business & Management, Quality Assurance (QA) & Total Quality Management (TQM), Office & Workplace, Management: Leadership & Motivation, Service Industries
- Download servers: Torrent, Dropbox, Monova, Mediafire, FreakShare, Microsoft OneDrive, Uploaded, BitShare, EasyBytez, Teamplace. Compressed in RAR, BZ, ZIP, XZ, IMG, LZMA
- Format: Hardback
- Approximate value: 25.08 USD
- Dimensions: 160x218x28mm
- Weight: 476g
- Printed by: MCGRAW-HILL Professional
- Published in: New York, NY, United States
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