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Selling Luxury: Connect With Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale [Audiobook] download free by Robin Lent

Selling Luxury: Connect With Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale Audiobook download free by Robin Lent
  • Listen audiobook: Selling Luxury: Connect With Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
  • Author: Robin Lent
  • Release date: 2009/10/2
  • Publisher: JOHN WILEY AND SONS LTD
  • Language: English
  • Genre or Collection: Business, Finance and Law
  • ISBN: 9780470457993
  • Rating: 8.09 of 10
  • Votes: 585
  • Review by: Laurel Otis
  • Review rating: 8.68 of 10
  • Review Date: 2018/9/9
  • Duration: 2H13M20S in 256 kbps (35.2 MB)
  • Date of creation of the audiobook: 2018-09-29
  • You can listen to this audiobook in formats: WMA, MPC, WAV, Musepack, MPEG4, MP3, FLAC (compression BZ2, CHM, Z, RAR, DMG, DEB, ZIP)
  • Total pages original book: 176
  • Includes a PDF summary of 20 pages
  • Duration of the summary (audio): 16M (4 MB)
  • Description or summary of the audiobook: Proven principles and tactics for successful selling in the expanding luxury goods market Customers of high-end products hold extremely high expectations in terms of customer service. Unlike typical consumers who face a need and go to the market to find something to fill that need, luxury buyers make their purchasing decisions based on much less practical considerations like passion and emotion. It's up to the sales ambassadors to create that emotion and the will to buy. After all, no one actually needs a $10,000 bracelet or a $20,000 wristwatch. Sales ambassadors to this market must master specific customer relation skills, like the ability to listen to the customer, build long-term customer relationships based on trust and loyalty, subtly appeal to the customer's emotions, and deliver personalized service from start to finish. Selling Luxury is for frontline salespeople in the luxury goods market who want to perform at the highest level. Robert w. Lent (Paris, France) is a Senior Consultant at AC3, a Paris based training company that works worldwide. He has led seminars in more than 22 countries in Asia, Europe, and the Americas.Genevieve Tour (Paris, France) is a Training Director for Cartier and a long-time luxury sales specialist.
  • Other categories, genre or collection: Sales & Marketing, Customer Services
  • Download servers: Librevault, Google Drive, FileHosting, Dropbox, FreakShare, Microsoft OneDrive. Compressed in BZ2, CHM, Z, RAR, DMG, DEB, ZIP
  • Format: Hardback
  • Approximate value: 27.20 USD
  • Dimensions: 158x235x19mm
  • Weight: 350g
  • Printed by: John Wiley & Sons Ltd
  • Published in: Chichester, United Kingdom

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Categories: English, 2009, Business, Finance and Law
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Genres
Teaching Resources and Education Business, Finance and Law
Publishers
BLACK INC. CENGAGE LEARNING, INC SCHOLASTIC TEACHING RESOURCES JESSICA KINGSLEY PUBLISHERS PROFILE BOOKS LTD
Authors
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