Raving Fans! [Audiobook] download free by Kenneth Blanchard
- Listen audiobook: Raving Fans!
- Author: Kenneth Blanchard
- Release date: 2012/12/12
- Publisher: HARPERCOLLINS PUBLISHERS
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9780006530695
- Rating: 9.37 of 10
- Votes: 313
- Review by: Nathan Strong
- Review rating: 7.09 of 10
- Review Date: 2018/11/7
- Duration: 1H57M19S in 256 kbps (32 MB)
- Date of creation of the audiobook: 2018-09-09
- You can listen to this audiobook in formats: MP3, WAV, WMA, MPEG4, OGG, AC3, FLAC (compression RAR, BZ, ZIP, ISO, RPM)
- Total pages original book: 160
- Includes a PDF summary of 14 pages
- Duration of the summary (audio): 10M26S (2.8 MB)
- Description or summary of the audiobook: With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
- Other categories, genre or collection: Management & Management Techniques, Customer Services
- Download servers: FileServe, BitShare, 4Shared, Microsoft OneDrive, Librevault, WeTransfer, FileCupid, Uploaded, Dropbox. Compressed in RAR, BZ, ZIP, ISO, RPM
- Format: Paperback
- Approximate value: 9.16 USD
- Dimensions: 129x198x9mm
- Weight: 90g
- Printed by: HarperCollins
- Published in: London, United Kingdom
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