How to Manage Difficult People: Proven Strategies for Dealing With Challenging Behaviour at Work [Audiobook] download free by Alan Fairweather
- Listen audiobook: How to Manage Difficult People: Proven Strategies for Dealing With Challenging Behaviour at Work
- Author: Alan Fairweather
- Release date: 2014/12/25
- Publisher: LITTLE, BROWN BOOK GROUP
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9780716023982
- Rating: 7.56 of 10
- Votes: 364
- Review by: Zoie Fugate
- Review rating: 9.47 of 10
- Review Date: 2018/9/5
- Duration: 2H49M in 256 kbps (44.8 MB)
- Date of creation of the audiobook: 2018-09-02
- You can listen to this audiobook in formats: OGG, FLAC, MP3, AIFF, WAV, WMA, MPEG4, MPEG-4 ALS (compression AZW4, ZIP, RPM, RAR, LZO, 7Z)
- Total pages original book: 224
- Includes a PDF summary of 25 pages
- Duration of the summary (audio): 20M37S (5 MB)
- Description or summary of the audiobook: Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a `problem';Improve necessary listening and communication skills;- Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.
- Other categories, genre or collection: Personnel & Human Resources Management, Management: Leadership & Motivation
- Download servers: BitShare, FileServe, CmisSync, Torrent, RARBG, Mediafire, Hotfile. Compressed in AZW4, ZIP, RPM, RAR, LZO, 7Z
- Format: Paperback
- Approximate value: 9.28 USD
- Dimensions: 134x201x15mm
- Weight: 190g
- Printed by: How to Books Ltd
- Published in: London, United Kingdom
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