The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business [Audiobook] download free by Alan Pennington
- Listen audiobook: The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
- Author: Alan Pennington
- Release date: 2016/10/14
- Publisher: PEARSON EDUCATION LIMITED
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9781292148465
- Rating: 8.45 of 10
- Votes: 507
- Review by: Coen Mayo
- Review rating: 8.13 of 10
- Review Date: 2018/11/13
- Duration: 2H49M41S in 256 kbps (46.4 MB)
- Date of creation of the audiobook: 2018-07-18
- You can listen to this audiobook in formats: AAC, ATRAC, FLAC, MPEG4, WAV, WMA, MP3 (compression RPM, RAR, TAR.7Z, 7Z, ZIP, TAR)
- Total pages original book: 232
- Includes a PDF summary of 22 pages
- Duration of the summary (audio): 16M33S (4.4 MB)
- Description or summary of the audiobook: Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: Why customer experience is so important in business - and how it applies to you How to use customer experience tools in your business - step by step guides on how to use CX metrics and how to learn from themAlongside the theory and practical how-to guidance, there will be a range of examples of 'thinking differently' about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned.The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.
- Other categories, genre or collection: Sales & Marketing, Customer Services, Project Management
- Download servers: X Cloud, Microsoft OneDrive, Mediafire, Localhostr, BitShare, Torrent. Compressed in RPM, RAR, TAR.7Z, 7Z, ZIP, TAR
- Format: Paperback
- Approximate value: 22.23 USD
- Dimensions: 157x235x13mm
- Weight: 364g
- Printed by: Not Available
- Published in: Harlow, United Kingdom
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