The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations [Audiobook] download free by Lucy Kimbell
- Listen audiobook: The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations
- Author: Lucy Kimbell
- Release date: 2017/7/14
- Publisher: BIS PUBLISHERS B.V.
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9789063693534
- Rating: 9.99 of 10
- Votes: 68
- Review by: Clare Khan
- Review rating: 8.29 of 10
- Review Date: 2018/10/21
- Duration: 2H56M50S in 256 kbps (48 MB)
- Date of creation of the audiobook: 2018-09-03
- You can listen to this audiobook in formats: MP3, MP4, WAV, WMA, MPEG4, FLAC (compression RAR, EML, TAR.7Z, ZIP, BZ, TAR)
- Total pages original book: 240
- Includes a PDF summary of 23 pages
- Duration of the summary (audio): 17M3S (4.6 MB)
- Description or summary of the audiobook: This is an action-oriented book for managers and entrepreneurs who want new ways to tackle the issues they face in terms of developing and delivering services. The book focuses on service organizations, but has a broad interpretation of what services are. This is because these days, even jet engines and cars are bundled into services that create value by bringing people and resources together in different ways. The central argument is that managers and entrepreneurs designing service offerings will benefit from using approaches and methods from design and the arts.A very strong, more practical follow-up title to BIS Publishers's successful This is Service Design Thinking.
- Other categories, genre or collection: Management & Management Techniques, Entrepreneurship, International Business, Service Industries, Customer Services
- Download servers: MEGA, Mediafire, Dropbox, The Pirate Bay, Microsoft OneDrive. Compressed in RAR, EML, TAR.7Z, ZIP, BZ, TAR
- Format: Paperback
- Approximate value: 35.62 USD
- Dimensions: 190x240x20.32mm
- Weight: 730g
- Printed by: Not Available
- Published in: Amsterdam, Netherlands
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