Raving Fans [Audiobook] download free by Ken Blanchard
- Listen audiobook: Raving Fans
- Author: Ken Blanchard
- Release date: 1996/4/10
- Publisher: JOHN WILEY AND SONS LTD
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9780688123161
- Rating: 9.32 of 10
- Votes: 737
- Review by: Mohamed Bannister
- Review rating: 8.31 of 10
- Review Date: 2018/11/7
- Duration: 1H44M37S in 256 kbps (27.6 MB)
- Date of creation of the audiobook: 2018-09-14
- You can listen to this audiobook in formats: WMA, Apple Lossless, MPEG4, MP3, FLAC, WAV (compression RPM, ZIP, CBC, BZ2, LHA, RAR)
- Total pages original book: 138
- Includes a PDF summary of 16 pages
- Duration of the summary (audio): 13M16S (3.2 MB)
- Description or summary of the audiobook: 'Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.' This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. 'Raving Fans' is written in the parable style of 'The One Minute Manager' and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. 'Raving Fans' includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
- Other categories, genre or collection: Customer Services, Entrepreneurship, Finance, Management & Management Techniques
- Download servers: 1337x, 4Shared, BitShare, Hotfile, FileServe. Compressed in RPM, ZIP, CBC, BZ2, LHA, RAR
- Format: Hardback
- Approximate value: 23.53 USD
- Dimensions: 5x5x16.51mm
- Weight: 294g
- Printed by: Pfeiffer Wiley
- Published in: Chichester, United Kingdom
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