Customer Service Training 101: Quick and Easy Techniques That get Great Results [Audiobook] download free by Renee Evenson
- Listen audiobook: Customer Service Training 101: Quick and Easy Techniques That get Great Results
- Author: Renee Evenson
- Release date: 2010/2/17
- Publisher: AMACOM
- Language: English
- Genre or Collection: Teaching Resources and Education
- ISBN: 9780814416419
- Rating: 9.74 of 10
- Votes: 866
- Review by: Heavenly Forbes
- Review rating: 8.07 of 10
- Review Date: 2018/10/9
- Duration: 2H51M14S in 256 kbps (44.8 MB)
- Date of creation of the audiobook: 2018-07-07
- You can listen to this audiobook in formats: MP3, AIFF, FLAC, MPEG-4 SLS, WMA, WAV, MPEG4 (compression RAR, LZ, ALZ, TAR.Z, IMG, TAR.BZ2, ZIP)
- Total pages original book: 224
- Includes a PDF summary of 20 pages
- Duration of the summary (audio): 14M52S (4 MB)
- Description or summary of the audiobook: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for:Projecting a positive attitude and making a great first impression Communicating effectively, both verbally and nonverbally Developing trust, establishing rapport, and making customers feel valued Confidently handling difficult customers and situationsNew features include 'How Do I Measure Up?' self-assessments, and 'Doing It Right' examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is aug mented with instructive sidebars, a summary of key points, practice exercises, and so much more.
- Other categories, genre or collection: Customer Services, Industrial Or Vocational Training, Personnel & Human Resources Management
- Download servers: Mediafire, BitShare, FreakShare, Toorgle, Microsoft OneDrive, MEGA, X Cloud, Dropbox, Google Drive, Monova. Compressed in RAR, LZ, ALZ, TAR.Z, IMG, TAR.BZ2, ZIP
- Format: Paperback
- Approximate value: 27.69 USD
- Dimensions: 74x92x7mm
- Weight: 367.86g
- Printed by: Not Available
- Published in: New York, United States
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