Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization [Audiobook] download free by Leonardo Inghilleri
- Listen audiobook: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
- Author: Leonardo Inghilleri
- Release date: 2010/2/22
- Publisher: AMACOM
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9780814415382
- Rating: 8.03 of 10
- Votes: 712
- Review by: Samual Sisson
- Review rating: 7.6 of 10
- Review Date: 2018/11/12
- Duration: 2H23M37S in 256 kbps (38.4 MB)
- Date of creation of the audiobook: 2018-09-18
- You can listen to this audiobook in formats: MP4, WMA, MPEG-4 DST, MPEG4, ATRAC, MP3, WAV, FLAC (compression ARC, EML, RAR, TBZ, ZIP, LZO)
- Total pages original book: 192
- Includes a PDF summary of 15 pages
- Duration of the summary (audio): 11M47S (3 MB)
- Description or summary of the audiobook: In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches and ultimately, become 'walking billboards' who will happily promote your brand.In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, 'Leonardo and Micah's philo sophies, rules and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.'Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day and your bottom line looking better than it ever has before.
- Other categories, genre or collection: Management & Management Techniques, Customer Services
- Download servers: Hightail, Uploaded, FreakShare, Google Drive, Microsoft OneDrive, Dropbox, BitShare, OneDrive. Compressed in ARC, EML, RAR, TBZ, ZIP, LZO
- Format: Hardback
- Approximate value: 23.46 USD
- Dimensions: 63x93x9mm
- Weight: 430.91g
- Printed by: Not Available
- Published in: New York, United States
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