The Customer Rules: The 39 Essential Rules for Delivering Sensational Service [Audiobook] download free by Lee Cockerell
- Listen audiobook: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
- Author: Lee Cockerell
- Release date: 2013/2/17
- Publisher: PROFILE BOOKS LTD
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9781781251225
- Rating: 8.31 of 10
- Votes: 178
- Review by: Maliyah Maldonado
- Review rating: 7.04 of 10
- Review Date: 2018/10/11
- Duration: 2H34M11S in 256 kbps (41.6 MB)
- Date of creation of the audiobook: 2018-07-04
- You can listen to this audiobook in formats: AIFF, WMA, WAV, MP3, MPEG4, FLAC (compression XZ, TAR.XZ, ARJ, 7-ZIP, AZW3, RAR, ZIP)
- Total pages original book: 208
- Includes a PDF summary of 16 pages
- Duration of the summary (audio): 11M3S (3.2 MB)
- Description or summary of the audiobook: Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'.His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
- Other categories, genre or collection: Customer Services, Business Strategy
- Download servers: FileFactory, MEGA, Uploaded, Mediafire, Novafile, FreakShare, Dropbox. Compressed in XZ, TAR.XZ, ARJ, 7-ZIP, AZW3, RAR, ZIP
- Format: Paperback
- Approximate value: 13.66 USD
- Dimensions: 135x216x15mm
- Weight: 226g
- Printed by: Not Available
- Published in: London, United Kingdom
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