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This is Service Design Thinking.: Basics - Tools - Cases [Audiobook] download free by Marc Stickdorn

This is Service Design Thinking.: Basics - Tools - Cases Audiobook download free by Marc Stickdorn
  • Listen audiobook: This is Service Design Thinking.: Basics - Tools - Cases
  • Author: Marc Stickdorn
  • Release date: 2014/1/7
  • Publisher: BIS PUBLISHERS B.V.
  • Language: English
  • Genre or Collection: Business, Finance and Law
  • ISBN: 9789063692797
  • Rating: 9.76 of 10
  • Votes: 698
  • Review by: Ezra Lipscomb
  • Review rating: 7.73 of 10
  • Review Date: 2018/9/27
  • Duration: 4H42M54S in 256 kbps (76 MB)
  • Date of creation of the audiobook: 2018-09-07
  • You can listen to this audiobook in formats: MPEG-4 DST, FLAC, WMA, MPEG4, WAV, MP3 (compression RAR, JAR, TBZ2, ZIP, LZ)
  • Total pages original book: 380
  • Includes a PDF summary of 39 pages
  • Duration of the summary (audio): 29M15S (7.8 MB)
  • Description or summary of the audiobook: This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context. In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)
  • Other categories, genre or collection: Business Strategy, Public Relations
  • Download servers: Dropbox, Hotfile, Memopal, 4Shared, FileFactory, FreakShare, Mediafire, Microsoft OneDrive. Compressed in RAR, JAR, TBZ2, ZIP, LZ
  • Format: Paperback
  • Approximate value: 36.28 USD
  • Dimensions: 175x230x38mm
  • Weight: 950g
  • Printed by: Not Available
  • Published in: Amsterdam, Netherlands

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Categories: Business, Finance and Law, English, 2014
Vote:
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Languages
Not Available English Polish French Spanish
Genres
Business, Finance and Law Teaching Resources and Education
Years
2009 1994 1988 1989 2014 1999 2005 2006 1991 2008 2011 2019 1993 2016
Publishers
ORION PUBLISHING CO OPEN UNIVERSITY PRESS KUMON PUBLISHING NORTH AMERICA, INC HODDER & STOUGHTON GENERAL DIVISION MARTINO FINE BOOKS