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Customer Experience 3.0: High-Profit Strategies in the age of Techno Service [Audiobook] download free by John A. Goodman

Customer Experience 3.0: High-Profit Strategies in the age of Techno Service Audiobook download free by John A. Goodman
  • Listen audiobook: Customer Experience 3.0: High-Profit Strategies in the age of Techno Service
  • Author: John A. Goodman
  • Release date: 2014/1/1
  • Publisher: AMACOM
  • Language: English
  • Genre or Collection: Business, Finance and Law
  • ISBN: 9780814433881
  • Rating: 7.51 of 10
  • Votes: 62
  • Review by: Alessandro Egan
  • Review rating: 8.47 of 10
  • Review Date: 2018/11/4
  • Duration: 3H15M25S in 256 kbps (51.2 MB)
  • Date of creation of the audiobook: 2018-09-23
  • You can listen to this audiobook in formats: MPEG4, WAV, WMA Lossless, WMA, FLAC, MP3 (compression ACE, Z, RAR, ARC, TBZ2, ZIP)
  • Total pages original book: 256
  • Includes a PDF summary of 24 pages
  • Duration of the summary (audio): 18M52S (4.8 MB)
  • Description or summary of the audiobook: With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. Customer Experience 3.0 provides firsthand guidance on what works, what doesn't-and the revenue and word-of-mouth payoff of getting it right. The book contains an innovative customer-experience framework and step-by-step roadmap, showing readers how to: Design and deliver flawless services and products while setting honest customer expectations Create and implement an effective customer access strategy Capture and leverage the voice of the customer to set priorities and improve products, services and marketing Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction. Great companies provide seamless experiences, seeming to know what customers want before they know it themselves...while others set up fancy Facebook pages and then drop the ball. This groundbreaking guide reveals how to delight customers using the best tools available.
  • Other categories, genre or collection: Sales & Marketing, Customer Services, E-commerce: Business Aspects
  • Download servers: 4Shared, Dropbox, FreakShare, Microsoft OneDrive, Nullupload.com, Openload. Compressed in ACE, Z, RAR, ARC, TBZ2, ZIP
  • Format: Hardback
  • Approximate value: 27.83 USD
  • Dimensions: 62x93x11mm
  • Weight: 521.63g
  • Printed by: Not Available
  • Published in: New York, United States

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Categories: Business, Finance and Law, English, 2014
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Years
2015 2006 2011 2008 2018 1998 1996 2016 1992
Genres
Business, Finance and Law Teaching Resources and Education
Authors
Michael Fullan Not Available Sarah Lindsay Susan Wise Bauer Seth Godin Ruth Culham
Publishers
AMACOM TEACHER CREATED RESOURCES HARVARD BUSINESS REVIEW PRESS O'REILLY MEDIA, INC, USA PEARSON EDUCATION (US) CENGAGE LEARNING EMEA BENBELLA BOOKS TAYLOR & FRANCIS LTD
Languages
Polish Not Available French English Spanish