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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer [Audiobook] download free by Paul Brown

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer Audiobook download free by Paul Brown
  • Listen audiobook: Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
  • Author: Paul Brown
  • Release date: 2002/10/30
  • Publisher: BANTAM DOUBLEDAY DELL PUBLISHING GROUP INC
  • Language: English
  • Genre or Collection: Business, Finance and Law
  • ISBN: 9780385504454
  • Rating: 9.03 of 10
  • Votes: 593
  • Review by: Sarai Wharton
  • Review rating: 7.87 of 10
  • Review Date: 2018/10/3
  • Duration: 2H55M39S in 256 kbps (48 MB)
  • Date of creation of the audiobook: 2018-08-28
  • You can listen to this audiobook in formats: OPUS, WAV, FLAC, MPEG4, MP3, WMA (compression RAR, ZIP, DEB, ACE)
  • Total pages original book: 240
  • Includes a PDF summary of 23 pages
  • Duration of the summary (audio): 16M46S (4.6 MB)
  • Description or summary of the audiobook: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking 'Ten Commandments of Customer Service' apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His 'Ten Commandants' provide the essential guidelines, including: - Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. - No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? - Measure everything: Telling your employees to do their best won't work if you don't know how they can improve.
  • Other categories, genre or collection: Customer Services, Sales & Marketing, Business Strategy
  • Download servers: FileServe, Hotfile, Microsoft OneDrive, 4Shared, Casebox, Torrent, Data File Host, Google Drive. Compressed in RAR, ZIP, DEB, ACE
  • Format: Paperback
  • Approximate value: 16.00 USD
  • Dimensions: 216x286x14.22mm
  • Weight: 181g
  • Printed by: Bantam Doubleday Dell
  • Published in: New York, United States

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Categories: Business, Finance and Law, 2002, English
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