The Ultimate Question 2.0 (Revised and Expanded Edition): How net Promoter Companies Thrive in a Customer-Driven World [Audiobook] download free by Fred Reichheld
- Listen audiobook: The Ultimate Question 2.0 (Revised and Expanded Edition): How net Promoter Companies Thrive in a Customer-Driven World
- Author: Fred Reichheld
- Release date: 2011/5/12
- Publisher: HARVARD BUSINESS REVIEW PRESS
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9781422173350
- Rating: 8.71 of 10
- Votes: 509
- Review by: Michaela Weller
- Review rating: 8.9 of 10
- Review Date: 2018/10/18
- Duration: 3H44M22S in 256 kbps (60.8 MB)
- Date of creation of the audiobook: 2018-09-19
- You can listen to this audiobook in formats: FLAC, WMA, Shorten, MPEG4, WAV, MP3 (compression RAR, LZMA, ZIP, Z, TAR.BZ2, TZO)
- Total pages original book: 304
- Includes a PDF summary of 30 pages
- Duration of the summary (audio): 21M35S (6 MB)
- Description or summary of the audiobook: In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: 'Would you recommend us to a friend?' By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. Practical and insightful, 'The Ultimate Question 2.0' provides a blueprint for long-term growth and success.
- Other categories, genre or collection: Management: Leadership & Motivation, Management & Management Techniques, Customer Services, Budgeting & Financial Management
- Download servers: FreakShare, BitShare, MEGA, Torrent Funk, Mediafire. Compressed in RAR, LZMA, ZIP, Z, TAR.BZ2, TZO
- Format: Hardback
- Approximate value: 29.87 USD
- Dimensions: 156x235x30.48mm
- Weight: 525g
- Printed by: Not Available
- Published in: Boston, MA, United States
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