Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz way [Audiobook] download free by Joseph Michelli
- Listen audiobook: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz way
- Author: Joseph Michelli
- Release date: 2015/2/27
- Publisher: MCGRAW-HILL EDUCATION - EUROPE
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9780071806305
- Rating: 7.57 of 10
- Votes: 273
- Review by: Bailey Gallegos
- Review rating: 7.94 of 10
- Review Date: 2018/11/27
- Duration: 3H45M4S in 256 kbps (60.8 MB)
- Date of creation of the audiobook: 2018-07-15
- You can listen to this audiobook in formats: WAV, MPEG4, MPEG-4 DST, WMA Lossless, WMA, MP3, FLAC (compression RPM, TZ, ZIP, CAB, RAR, CPIO, ISO)
- Total pages original book: 304
- Includes a PDF summary of 34 pages
- Duration of the summary (audio): 24M58S (6.8 MB)
- Description or summary of the audiobook: A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company's brand promise, 'the best or nothing.'
- Other categories, genre or collection: Manufacturing Industries, Management & Management Techniques, Road Vehicle Manufacturing Industry, Management: Leadership & Motivation, Customer Services
- Download servers: 4Shared, Google Drive, FilesAnywhere, FileServe, BitShare, ge.tt. Compressed in RPM, TZ, ZIP, CAB, RAR, CPIO, ISO
- Format: Hardback
- Approximate value: 26.24 USD
- Dimensions: 160x239x31mm
- Weight: 528g
- Printed by: MCGRAW-HILL Professional
- Published in: United States
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