The big Book of Customer Service Training Games [Audiobook] download free by Peggy Carlaw
- Listen audiobook: The big Book of Customer Service Training Games
- Author: Peggy Carlaw
- Release date: 2011/3/12
- Publisher: MCGRAW-HILL EDUCATION - EUROPE
- Language: English
- Genre or Collection: Teaching Resources and Education
- ISBN: 9780077114763
- Rating: 9.52 of 10
- Votes: 469
- Review by: Hallie Eagle
- Review rating: 7.82 of 10
- Review Date: 2018/11/27
- Duration: 2H36M42S in 256 kbps (41.8 MB)
- Date of creation of the audiobook: 2018-07-21
- You can listen to this audiobook in formats: MPEG4, WAV, FLAC, AIFF, OGG, WMA, MP3, Musepack (compression RAR, TAR.Z, CBC, RZ, LZMA, ZIP)
- Total pages original book: 209
- Includes a PDF summary of 23 pages
- Duration of the summary (audio): 17M22S (4.6 MB)
- Description or summary of the audiobook: Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.
- Other categories, genre or collection: Entrepreneurship, Customer Services, Industrial Or Vocational Training, Personnel & Human Resources Management
- Download servers: Cozy, Torrent, Microsoft OneDrive, FreakShare, 4Shared. Compressed in RAR, TAR.Z, CBC, RZ, LZMA, ZIP
- Format: Paperback
- Approximate value: 23.71 USD
- Dimensions: 183x234x13mm
- Weight: 402g
- Printed by: McGraw-Hill Publishing Co.
- Published in: London, United Kingdom
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