The Toyota way to Service Excellence: Lean Transformation in Service Organizations [Audiobook] download free by Jeffrey K. Liker
- Listen audiobook: The Toyota way to Service Excellence: Lean Transformation in Service Organizations
- Author: Jeffrey K. Liker
- Release date: 2016/12/22
- Publisher: MCGRAW-HILL EDUCATION
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9781259641107
- Rating: 9.32 of 10
- Votes: 174
- Review by: Aspen Freund
- Review rating: 7.9 of 10
- Review Date: 2018/11/20
- Duration: 5H40M59S in 256 kbps (89.6 MB)
- Date of creation of the audiobook: 2018-08-28
- You can listen to this audiobook in formats: WMA, AIFF, OGG, MPEG4, MP3, FLAC, WAV (compression LZMA, RAR, ZIP, TAR, TAR.Z)
- Total pages original book: 448
- Includes a PDF summary of 53 pages
- Duration of the summary (audio): 42M15S (10.6 MB)
- Description or summary of the audiobook: The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization-whether you're an executive, manager, or frontline worker who deals with customers every day.These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. The book features fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, telecommunications, and more. Jeffrey K. Liker is Professor of Industrial and Operations Engineering, University of Michigan, and President of Liker Lean Advisors, LLC. He is the author of The Toyota Way and other related books.Karyn Ross is a lean consultant and executive coach with a Lean Six Sigma Black Belt from Rochester Institute of Technology.
- Other categories, genre or collection: Automotive (motor Mechanic) Skills, Management & Management Techniques, Production & Quality Control Management, Manufacturing Industries, Service Industries, Road Vehicle Manufacturing Industry, Quality Assurance (QA) & Total Quality Management (TQM)
- Download servers: BitShare, FreakShare, Google Drive, Torrent, FileTransfer.io, WeTransfer. Compressed in LZMA, RAR, ZIP, TAR, TAR.Z
- Format: Hardback
- Approximate value: 35.64 USD
- Dimensions: 198x236x37mm
- Weight: 719g
- Printed by: Not Available
- Published in: OH, United States
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