Perfect Phrases for Customer Service, Second Edition [Audiobook] download free by Robert Bacal
- Listen audiobook: Perfect Phrases for Customer Service, Second Edition
- Author: Robert Bacal
- Release date: 2010/5/26
- Publisher: MCGRAW-HILL EDUCATION - EUROPE
- Language: English
- Genre or Collection: Business, Finance and Law
- ISBN: 9780071745062
- Rating: 8.87 of 10
- Votes: 85
- Review by: Keanu Christian
- Review rating: 9.4 of 10
- Review Date: 2018/11/11
- Duration: 3H8M38S in 256 kbps (51.2 MB)
- Date of creation of the audiobook: 2018-09-19
- You can listen to this audiobook in formats: MPEG-4 ALS, MPEG4, FLAC, WAV, AU, WMA, OPUS, MP3 (compression ZIP, RAR, AZW4, CAB, TAR.GZ, CBR)
- Total pages original book: 256
- Includes a PDF summary of 21 pages
- Duration of the summary (audio): 15M32S (4.2 MB)
- Description or summary of the audiobook: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: 'The customer is always right.' But let's face it-sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations-and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers
- Other categories, genre or collection: Business Communication & Presentation, Customer Services
- Download servers: RoarFiles, Hotfile, Microsoft OneDrive, Google Drive, Uploaded, MEGA, FileServe, Dropbox, KickAssTorents, Woelkli. Compressed in ZIP, RAR, AZW4, CAB, TAR.GZ, CBR
- Format: Paperback
- Approximate value: 13.34 USD
- Dimensions: 127x203x13mm
- Weight: 236g
- Printed by: MCGRAW-HILL Professional
- Published in: New York, NY, United States
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