You can listen to this audiobook in formats: WMA, MP4, WAV, MPEG4, FLAC, MPEG-4 ALS, AIFF, MP3 (compression RAR, TAR.GZ, 7-ZIP, AZW, TAR.7Z, ZIP)
Total pages original book: 240
Includes a PDF summary of 27 pages
Duration of the summary (audio): 20M52S (5.4 MB)
Description or summary of the audiobook: Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line. In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Other categories, genre or collection: Business & Management, Business Strategy, Business Innovation, Management & Management Techniques
Download servers: Torrent, Google Drive, KATCR, UsersCloud, Mediafire, Zippyshare, Hotfile, FreakShare, FileServe, MEGA. Compressed in RAR, TAR.GZ, 7-ZIP, AZW, TAR.7Z, ZIP
The Soros Lectures: At the Central European University
How to Teach: A Handbook for Nqts: The Ultimate, (And Ultimately Irrelevant) Look at What you Should be Doing in Your Classroom if you Want to be the Best Teacher you can Possibly be